Frequently Asked Questions


What are your rates?

Every home is different as is every person’s expectation of clean. Calling us is the best way to learn if our service is best for you and to ensure there are no surprises. Discounts apply for first time clients, as well as regularly scheduled clients whether it’s weekly, bi-weekly or monthly.

For appointments, click here.

For payment policies, click here.  

Give us a call: (773) 245-0696 - we’d love to hear from you. 

What areas do you serve?

Our office is located in the West Ridge neighborhood of Chicago. We service the Chicagoland area from the loop to the north and northwest neighborhoods. We provide service to Evanston, Skokie and Wilmette. Mother B is constantly expanding so give us a call: 773.245-0696 and see if we can help you.

What are your hours? Do you work weekends?
Our operating hours are from Monday-Friday 9am-5pm.  We can work weekends on a need basis.

What  products do you use?

We use cleaning products that are Green Seal Certified as well as graded ‘A’ or ‘B’ on the Environmental Working Group’s ‘Guide to Healthy Cleaning’. Because there is almost no regulation in the manufacturing of cleaning products and the chemicals they contain, third party certification is a must for us.

Can I choose my own cleaning products?
We pledge to do our best to accomodate our clients’ needs. If you have a particular cleaner you prefer, we will be happy to use it provided it does not fall below a “C” grade under the Environmental Working Group’s Guide to Healthy Cleaning rating. For example, if you’re a fan of Method’s “Wood for Good” almond wood polish, we would respectfully decline because it’s rated as a “D” in part, because there’s a lack of disclosure in its ingredient list. 

We are more than happy to use tools you wish to provide, such as vacuums and mops.  We require toilet brushes be provided.

Will you use bleach if requested?
Bleach contains chlorine which can cause eye and lung irritation. In addition, chlorine and its chemical byproducts are linked to the contamination of our Great Lakes and the development of various cancers. Once in our water system it can take centuries for chlorine to biodegrade. We just can’t justify its use, so for our bleach lovers we offer non-chlorine bleach as an alternative. To learn more about the science and debate about chlorine and its potential effects click here.

Are your products safe for kids & pets?

Yes!  Most pets and kids spend a considerable amount of time on the floor, walking, laying down, rolling around and playing, what you use to clean is incredibly important because it’s inhaled in the air you breathe and can be absorbed into the body through contact with the skin.

Can my pets be around while you clean?
We love your pets, we just don’t know if they’ll love us back. For that reason we kindly request that pets be secured if we are entering your space without you present. Sometimes we have to love from a distance at first. If however, you can facilitate an introduction to your furry friend, and everyone is comfortable with the arrangement, we are happy to have your pet present during our service call. We gently remind our clients that having pets present can complicate the cleaning process as animal fur has a way of attaching itself to well, just about everything.

How do you ensure quality service?

We want you to not only be satisfied with your Mother B experience but happy with us as well. Our staff is professional and trained to our high standards. To ensure quality service we perform surprise on-site service checks and do our best to allow you, the homeowner, to double check our work before our service professionals leave. 

If you are not satisfied with your Mother B experience, please call us: 773.245-0696 and we will arrange for a service professional to return within 24 hours to clean the area that needs attention.

Will I have the same service professional every time?
Of course! We realize the amount of trust you place in us every time you invite us into your home and we strive to make you comfortable. Please note that we will make every effort to keep your preferred service professional assigned to your account, however, there may be circumstances beyond our control.

Are you licensed and bonded?
Yes! We believe in protecting our company, our clients and our service professionals.

What services aren't included in a cleaning? 

We must ensure the safety of the service professionals and cleaners that we employ. In order to do so, we cannot service the following areas:

  • Furniture and/or equipment moving

  • Servicing homes with bed bug infestations

  • Hand cleaning large areas of floors

  • Anything that requires heights above step stool range.

  • Pet feces or handling of pet waste (including cat litter)

  • Fireplace cleanings

  • Clothes washing

  • Window cleanings

  • Reorganizing closets.

  • Cleaning toilets without a provided brush

For our regular services please see our Services Page.  

Do you offer more than residential cleaning?
Absolutely! We offer: Holiday & special event cleaning (great for green events!)/Office cleaning/Move In & Out Cleaning/Post Construction Cleaning. 

Can you provide deep cleaning and/or detail cleaning?
Although our regular cleaning package is incredibly thorough, we know that there may be some items that fall in the category of ‘it’s been a while’. For a deep cleaning we include the oven, the refrigerator, cupboard interior and a detail cleaning of blinds. We can tailor your cleaning service to include all, some or none of those additional services or detail clean to your specifications.